If you would like to leave us feedback about the service that you have received, please contact the NHS Tayside Complaints and Feedback Team. You can do this via a number of routes, including:
- In writing
- By telephone
- By email
- Demonstrate to people who use our services that we listen and act on their feedback and comments
- Identify service areas that require change or improvement.
Where possible, it would be helpful if you can provide us with the following information:
- Are you the patient (yes or no). If no, please give your name and relationship to the patient
- Patient’s name
- Patient’s postal address including post code
- Your email address, if you have one
- Telephone number
- Patient’s date of birth
- Description of the complaint that you are making
- Location where this occurred
- Date when this occurred
Please include your contact details (a postal address, email or telephone number) so that we can contact you if we need any further information and details.
If you are not the patient and are providing information on or behalf of someone else, we will need to obtain their consent so that we can act on this information. If consent is not obtained this may delay any response being sent to you.
We have a two-stage complaints procedure. We will always try to deal with your complaint quickly, within 5 working days if we can (Stage One). Where it is not possible to resolve a complaint within this timescale, or where it is clear a detailed investigation is required, we will write to acknowledge your complaint and endeavour to formally respond to you in writing within 20 working days (Stage Two).
NHS Tayside Patient Experience Team is based at:
Patient Experience Team
Ninewells Hospital
Dundee
DD1 9SY
Telephone: 0800 027 5507
Email: TAY.feedback@nhs.scot
You can also leave us feedback via Care Opinion:-
Some services have individual QR codes that provide a quick and efficient link to allow you to give your feedback using a mobile phone or device. You can also use Care Opinion's leaflets to hand-write your feedback, using the freepost address on the leaflet to send this in to Care Opinion, or you can call 0800 122 3135 to give your feedback over the phone. Some services within NHS Tayside have volunteers who can help patients provide their feedback. Go to www.careopinion.org.uk for more information.